Extended support

Extended support plan

For the past two years, most of our clients have been able to get setup by following the online documentation. If you’re looking for a shortcut for a faster jumpstart, we provide one-to-one training support. That is an access to our technicians and engineers, the ones who have been developing / operating Xangle Camera Server for the past years. Support is usually provided during normal working hours for our Montréal studio (NYC timezone).

What we cover?

• Multi-camera (bullet-time & photogrammetry) training

• Complete list of secrets about multi-cameras systems (mastering hardware, optimal calibration, software)

• One-to-one online training / support through Zoom/Teamviewer

• Complete follow up to insure you get quality images similar to what we do

• DSLR general knowledge (iso, fstop, focal length…)

• Network configuration

• Optimal settings for cameras

• Camera calibration

• Software usage

• First setup

• General knowledge about rig dimensions

• Best practice and common pitfalls

• Windows 10 optimal configuration

• Assets preparation (watermark, overlays, animated overlays)

• Optimal configuration for perfect triggering

• Flickering issues 

• Power management (electricity)

• Basic lighting (strobe vs continuous light strategy)

• Optimal configuration for ultra fast file download / preview

• 3d scanning knowledge (camera placement, lights, workflow, OLAT, ROM)

• Bullet-time post-processing (complete workflow, AI interpolation)

• PostShot / Gaussian Splatting support

• OLAT/XPOL/RGB scan setup

What’s not covered?

• Light-painting & lighting techniques
• Business, pricing
• Remote live support during an event
• Rig diagrams, cad and construction
• Windows 10 operations & file management
• Photogrammetry post processing
• Custom programming: $300/h (8 hours minimum)

Notes

• Good preparation is the key for a successful event with bullet-time technology. This plan can not be used for a last minute set up with a non experienced team.

Price:

• 8 hours @ 300$/hour (expires after 30 days).
• 32 hours @ 200$/hour (expires after 90 days)
• Currency: USD

Purchase on Xangle.store